If I was disconnected and my hand was folded, then will I receive a refund?
I was disconnected from the client. When I logged in again, I found that my hand had been folded. Will I be able to receive a refund?
- If you are disconnected, and therefore unable to act on your hand, while having chips invested in the pot in a game, you may be given extra time to reconnect.
- The exact amount of extra time given depends on the type of game and the size of the pot at the time of your disconnection.
- However, if you do not reconnect during this time, your hand will be folded, regardless of your investment in the pot or the strength of your hand.
- We will not accept any responsibility for losses caused by disconnections unless it was due to a server crash.