Why do I get no response when I double-click on the desktop shortcut icon to start the program?

I have already installed the software, but when I double-click on the desktop shortcut, there is no response. How can I solve this issue?

  • If you cannot connect to our game, please contact your Brand's Support team who will assist you to the best of their ability in resolving the issue as soon as possible.
  • When contacting them, please provide them with the following troubleshooting Information:
  1. Nickname
  2. Residence (Country and Town)
  3. Name of ISP (Internet Service Provider)
  4. A video recording of the issue

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