Why are some of my tables not working while others are running properly?

Why are some of my tables not working while others are running properly?

This problem mostly happens when your connection to the game server is unstable.

Please note that each table you are playing on has separate connections/routes to our game servers.

For example, from the image below:

If one of your tables is connected to Server1 and your other tables are connected Server2, you may experience this situation.

If your tables continue to have delay issues, we recommend that you close it to re-login. For such cases, we provide what is called the Disconnection Extra Time (DET).

If the issue persists, please report your Brand's Support team by following the post here.

Please be reminded as well that if the results of the Network Status testing is poor, there may be other symptoms as outlined here.


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